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Here is the section where we should be telling you that we advertise on websites, create brochures and drive around in branded cars. But we’re not going to. Most agents in the area will tell you that if you chose to call them.
The bottom line is you want to know that we’re going to get the best price for your property and make your transaction as smooth as possible. At Oliver Jaques, we operate very differently. More than half of our business comes from repeat business and recommendations so we can’t afford to get this wrong.
Where do we even start? Selling your home isn’t just a “stick it on Rightmove and pray” job. You’ve got endless viewings where you’re scrubbing grout and fluffing pillows, trying to make everything Pinterest-perfect—who has time for that? And then, once you’ve done the work, you’re just stuck waiting… and waiting…
Then there’s the lowball offers—“Let me make you an offer you can’t refuse”… except, it’s so low you wonder if they’ve even seen the place. And don’t get us started on tire kickers—the endless parade of people who just want to poke around with no intention of buying. Meanwhile, you’re stuck pretending you’re not annoyed as they inspect your bathroom tiles like it’s an Olympic event.
Then there’s the market, which fluctuates like a mood swing, and trying to balance viewings with life—work, kids, dinner—is like playing Jenga with your schedule. Can’t we just take a breather before we jump into the next round of negotiations? And the worst part? Chasing feedback is like trying to crack the morse code. I mean honestly, where do these lot disappear to?
We say all of this to let you know that we get it. Selling isn’t easy. But truth be told, that’s why we’re here: to take the stress off your shoulders and actually get your property sold—without the chaos or nonsense. Because let’s be honest, you’ve had enough of that already.
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You could have the most jaw-droppingly beautiful property, smack-bang in the most prime location, at a laughably low price – but if nobody knows it’s for sale, it won’t get sold. You see, most agents throw your listing up on a couple of the big websites, then call it a day. We’re not most agents. We focus our marketing budget like it’s an art form, making sure your property gets the exposure it deserves.
You won’t find your listing buried in the back of some obscure website. No, no. It’ll be front and centre where it should be – where the eyes are, where the people who are ready to buy are. And that means as many places as it takes to get your home sold. Because in this world, it’s not about just being seen—it’s about being seen everywhere.
And how we market your property is just as important. There’s thousands of listings being uploaded every single day, so it’s on us to differentiate yours. The small, seemingly insignificant details are what sets your property apart, and we use them as selling points to unearth buyers who are looking for what you have. It means we’re not just listing and hoping – we’re playing to your strengths, and leaning on what the market wants. That’s how we sell faster than the agent down the road.
Throughout the past year, we sold 22% MORE of our available stock than our competitors, achieved on average 98.1% of asking price and completed a higher rate of sales than most agents nationally.
We don’t want to rule the world, but we do want to improve the reputation of our industry. By refusing to spread ourselves too thin, we have proven that we can deliver the best results for our clients year after year.
Negotiating isn’t just about who can shout the loudest. It’s about strategy, timing, and knowing when to push and when to hold back. The goal isn’t just to get an offer—it’s to get the right offer. And let’s be honest, that’s where a lot of agents tell on themselves: if they beg you to take the first offer that comes your way, run a mile. Run ten miles.
Here’s the thing: we’ve been negotiating local deals for decades—whether it’s a huge, high-stakes sale or a smaller, more personal transaction. This isn’t just any market; it’s our market. Every cobblestone, corner café, and overpriced parking spot—we know them all, and soon enough, so will you. And your property? We know its worth down to the last cracked tile, we know when to laugh off that cheeky first offer and we know how to highlight its true value to even the most sceptical buyer.
That’s why our sales team has to jump through so many hoops before they can sell for us, and for you. These aren’t just words: it’s how we operate: 1. Local experience 2. Unrivalled skills 3. A people-first mentality. In no particular order! It’s how we’ve managed to employ the best of the best, and they’re here, selling your home – at the price you want, and at the time you want. That ‘Sold’ sign outside your house is closer than you think.
Another point we want to mention: money’s tight, so there’s a new wave of buyers trying to haggle on the smallest details. You know, chip away at your price with every email. ‘Death by a thousand cuts’ is their approach, but we won’t let them steamroll you. Ever. We’ll stand firm, push back when needed, and keep negotiations moving forward. The market has an influence on your sale price – sure. But it’s our skill set that’ll get you a number you’re happy with.
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Another bunch of estate agents, donning posh workwear with shiny smiles and bright watches, sitting behind desks where they fire off emails and neck instant coffee? Sigh. Well, we do that as well. Guilty. But amidst the cliches, we’re a carefully curated team that boasts as much collective experience as you’re likely to find anywhere in the Capital.
And our people are the only reason we have the selling reputation we do. Most of us have been with Oliver Jaques for years. We’ve seen your street change, watched your borough evolve, and built relationships with clients who keep coming back to us because they trust us.
Low staff turnover means you get consistency—you’ll see the same familiar faces every time. And we’re not just waving our badges of honour (like ARLA or NAEA) for show. We’ve trained ourselves in the art of selling. We know who is looking for your property, why they’ll fall in love with it, and how to make sure they do. It’s not about pushing paper or keeping our fingers and toes crossed the perfect buyer falls in our lap – it’s about doing whatever it takes to get you the sale you’ve been hoping for.
If you are looking for mortgage advice, please speak to our partner Chancery Mortgage Services.
Get answers to common questions about our services for home sellers across South East London.
Yes we are members of the property Ombudsman ensuring that we follow best practice at meet all legal obligations with every transaction.
We advertise on all the major portals including Rightmove, On the market, Zoopla and prime location to name just a few.
With our interactive streets app you can always view all the information on the app regarding your property as well as our staff priding ourselves on offering first class communication.
Yes, we have a panel of solicitors who we have worked with for a number of years who are extremely responsive at all times. For finance services we work with Chancery Mortgages who like ourselves have been established for 40 years +.
As one of London’s longest serving independent agencies, we pride ourselves on our customer care which enables us to proudly boast a google review rate of 4.8%.
When registering potential buyers, we follow a strict process and protocol to ascertain the necessary information. Upon receiving an offer, they are then referred to our financial services department to be fully qualified before presented to the seller.
Our valuers have a combined total of over 50 years’ experience and knowledge, giving us an advantage of knowing the area values. We also have access to extensive data to further demonstrate correct pricing.
All our viewings are accompanied allowing at least a half hour window enabling us to spend the necessary time for potential buyers to not only view the property but then ask any questions they may have on your property.
Yes, our offices are staffed into the early evening and weekends, we understand that not everybody works to a 9-5 timetable and we aim to be as flexible.
Throughout the process from listing to completion, we have senior members of staff designated to your property along with our sales progressor who has a wealth of experience dealing sellers and buyers solicitors to ensure the completion takes place.
Yes we are members of the property Ombudsman ensuring that we follow best practice at meet all legal obligations with every transaction.
We advertise on all the major portals including Rightmove, On the market, Zoopla and prime location to name just a few.
With our interactive streets app you can always view all the information on the app regarding your property as well as our staff priding ourselves on offering first class communication.
Yes, we have a panel of solicitors who we have worked with for a number of years who are extremely responsive at all times. For finance services we work with Chancery Mortgages who like ourselves have been established for 40 years +.
As one of London’s longest serving independent agencies, we pride ourselves on our customer care which enables us to proudly boast a google review rate of 4.8%.
When registering potential buyers, we follow a strict process and protocol to ascertain the necessary information. Upon receiving an offer, they are then referred to our financial services department to be fully qualified before presented to the seller.
Our valuers have a combined total of over 50 years’ experience and knowledge, giving us an advantage of knowing the area values. We also have access to extensive data to further demonstrate correct pricing.
All our viewings are accompanied allowing at least a half hour window enabling us to spend the necessary time for potential buyers to not only view the property but then ask any questions they may have on your property.
Yes, our offices are staffed into the early evening and weekends, we understand that not everybody works to a 9-5 timetable and we aim to be as flexible.
Throughout the process from listing to completion, we have senior members of staff designated to your property along with our sales progressor who has a wealth of experience dealing sellers and buyers solicitors to ensure the completion takes place.
Numbers don’t lie. Last year, we sold 22% more properties than the competition. And when it came to price, we hit an average of 98.1% of asking—because we don’t just list, we sell. As for completion rates, we’re ahead of the pack there too, closing sales faster than most agents across the country. Results, not rhetoric.
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You’re not just a name on a list or a number in a column. Selling your home is a big deal—it’s one of life’s major moments, not just for you but for your family too. That’s why we take the time to really understand your situation, get to know what matters to you, and craft a selling plan that fits like your favourite pair of shoes—no squeezing or forcing it.
We don’t stretch ourselves thin or cut corners, because we couldn’t sell as quickly or as effectively if we did. Instead, we focus on what matters: finding the right buyer at the perfect price, and matching your home with someone who’ll fall in love with it just like you did. It’s a personal, hands-on approach, and that’s why we consistently hit the numbers everyone else is scrambling for.
Do your own research on the value of your property. Rightmove and Zoopla have sold house prices and you can see what is currently being listed. Online valuation tools can also be useful but be aware there are many factors that an online tool alone can’t take into account.
Research the estate agents in the area, ask friends or family for advice and look at review sites such as AllAgents.co.uk. Finally ask an Estate Agent around to give you an accurate valuation and overview of their services.
Be cautious of going with the highest valuation or lowest sales fee. Different Agents will offer different services and you should find one that suits what you’re looking for. Ensure the agent lists on the major web portals: Rightmove, Zoopla, PrimeLocation and OnTheMarket, as losing one of those could potentially lose you 25% of your prospective buyers!
So you’ve chosen your Agent, now get ready for market. Declutter, tidy, maybe give the front door a lick of paint. Curb Appeal is more important than you realise, often the condition of the entrance hall is more important than the living room. The Agent should use professional photographers and floor-planners who should be able to give advice on presenting each room when they come around.
We accompany all viewings and you may feel you would rather leave us to it and not be in. We will show every aspect, quirk and selling point of your home and ensure the viewer has a positive feeling of your home.
Don’t be put off by negative feedback from the early viewings, remember if you have 20 viewings before we find a buyer, that means 19 people didn’t want to buy your house, but only the 20th one matters!
Once a buyer comes forward, we will negotiate on your behalf to get you the best price and also the best buyer. We ensure that any prospective buyer is fully vetted before an offer is put forward so you know they have the ability to proceed.
Once a sale price is agreed we will instruct the solicitors and the legal bit can start
Now it’s mostly time to sit back and let the professionals take over. Your buyer will arrange the Mortgage Valuation and any other surveys they require. At the same time, your solicitor will forward the Contract of Sale and Leasehold Pre-Assignment Pack (if applicable).
The buyers will review all the paperwork and may ask you to clarify some point if necessary. Once the buyers are ready they will look to agree a completion date with you and offer to exchange contracts.
Once the buyer is happy to proceed, they will offer to Exchange Contracts and transfer the deposit money. Be aware that once you exchange contracts the sale becomes legally binding; there’s no turning back now so make sure you are 100% happy to proceed.
Once contracts are exchanged, line up some removal quotes, inform the doctor, schools, your employer etc of your new address and start packing.
On the day of completion, your solicitor will inform you once they have received the balance. This is usually early afternoon. Make sure you are packed and ready to go to your new home.
If you are buying a related property then your solicitor will have made sure you have exchanged and completed on the same day, so you should now be able to go and pick up the keys to your new home, move in, unpack and buy a takeaway.
Hurrah, you made it – wasn’t that hard was it?!
Do your own research on the value of your property. Rightmove and Zoopla have sold house prices and you can see what is currently being listed. Online valuation tools can also be useful but be aware there are many factors that an online tool alone can’t take into account.
Research the estate agents in the area, ask friends or family for advice and look at review sites such as AllAgents.co.uk. Finally ask an Estate Agent around to give you an accurate valuation and overview of their services.
Be cautious of going with the highest valuation or lowest sales fee. Different Agents will offer different services and you should find one that suits what you’re looking for. Ensure the agent lists on the major web portals: Rightmove, Zoopla, PrimeLocation and OnTheMarket, as losing one of those could potentially lose you 25% of your prospective buyers!
So you’ve chosen your Agent, now get ready for market. Declutter, tidy, maybe give the front door a lick of paint. Curb Appeal is more important than you realise, often the condition of the entrance hall is more important than the living room. The Agent should use professional photographers and floor-planners who should be able to give advice on presenting each room when they come around.
We accompany all viewings and you may feel you would rather leave us to it and not be in. We will show every aspect, quirk and selling point of your home and ensure the viewer has a positive feeling of your home.
Don’t be put off by negative feedback from the early viewings, remember if you have 20 viewings before we find a buyer, that means 19 people didn’t want to buy your house, but only the 20th one matters!
Once a buyer comes forward, we will negotiate on your behalf to get you the best price and also the best buyer. We ensure that any prospective buyer is fully vetted before an offer is put forward so you know they have the ability to proceed.
Once a sale price is agreed we will instruct the solicitors and the legal bit can start
Now it’s mostly time to sit back and let the professionals take over. Your buyer will arrange the Mortgage Valuation and any other surveys they require. At the same time, your solicitor will forward the Contract of Sale and Leasehold Pre-Assignment Pack (if applicable).
The buyers will review all the paperwork and may ask you to clarify some point if necessary. Once the buyers are ready they will look to agree a completion date with you and offer to exchange contracts.
Once the buyer is happy to proceed, they will offer to Exchange Contracts and transfer the deposit money. Be aware that once you exchange contracts the sale becomes legally binding; there’s no turning back now so make sure you are 100% happy to proceed.
Once contracts are exchanged, line up some removal quotes, inform the doctor, schools, your employer etc of your new address and start packing.
On the day of completion, your solicitor will inform you once they have received the balance. This is usually early afternoon. Make sure you are packed and ready to go to your new home.
If you are buying a related property then your solicitor will have made sure you have exchanged and completed on the same day, so you should now be able to go and pick up the keys to your new home, move in, unpack and buy a takeaway.
Hurrah, you made it – wasn’t that hard was it?!
