Our Team

Ah, the boss. The gaffer. The grafter, the mum, the meany, the friend, the confidant. The one O.J. and its clients couldn’t imagine life without. A quirky one, for sure. In fact, any image you have in your mind of a bog-standard business owner—throw it out like a used teabag. Never one to sweat over profit margins or drool over ROI, you’ve got more chance of Elvis flying past your bedroom window on a purple pig than you have of Nic boring you to tears with those buttoned-up LinkedIn posts. Does anyone even read that rubbish anyway?

How did she get here? 

Nic’s story kicked off around the corner in Bermondsey: she’s as local as pie from the chippy, and proud of it. Aylwin Girls’ school was where she first got up to mischief (class of ‘89 if you must know). There might have been some lessons too? She can’t remember. Anyways, school bored her to tears so at 16, she swapped algebra for the valuation office in Blackfriars, where she decided “thanks, but no thanks”, before hopping off to Barclays bank, where selling unaffordable loans to poor people made her skin crawl. Is this really the world of work!? Talk about a damsel in distress. Fate reared its beautiful head soon after though, when a chance Ad in the South London Press brought her to Oliver Jaques.  From the moment Nic walked through that door, that was it. “I’ve arrived, this is home now”. The mad scramble of deals, the deadlines, the drama. Forget boring spreadsheets and dull office banter—this was fast-talking, big-dreaming clients, and down-to-the-wire rushes to get the deal over the line. The mayhem was infectious, and Nic dove in headfirst, Tom Daley style.  She had plans for change, though. In this brutal, cut-throat and shark-infested industry, she wanted to say ‘see ya’ to the intense, old school way of doing things. Because it wasn’t about selling, leasing and letting at all costs.. It was about getting Mr. Davies that ground-floor flat that saves his dodgy knee or finding Lisa a view so good, her coffee tasted twice as nice. It’s personal. It’s messy. And this business is one hell of a way to make sure the amazing  people in the area Nicola has known and loved her whole life, wouldn’t have to worry about their property situation ever again. 

It’s my baby. 

Fast forward a decade or so, the opportunity to take over at O.J came up. Err, yes please. She loved it as it was, but now it was her baby. Now, she could put her two dogs - named Oli and Jaques, naturally - in the shop window. You'll meet them soon enough by the way - tails wagging, grins shining, eyes sparkling - as they reel you in from the office window. Being the owner (ooooh, sounds nice) meant she could swap bureaucracy for better results. Explanations on legislative change? Tips for selling faster? A listening ear when it all gets too much? Whatever the problem, owning O.J has given Nic the chance to help people get what they want. Clients with homes and investments, staff with growth and opportunity, Oli and Jaques with a thousand people to greet every single day. It’s a vehicle to help people, and that commitment hasn’t wavered since she took the helm. And let’s be honest for a second - O.J is too small to get it wrong. Every client matters, every deal is important to us, like it is to you. So that personal, tailored approach that we talk about? It’s not just cute words that look nice on paper. It’s a way of operating, a way of conducting ourselves. And it’s why Nicola designed O.J to go way above and beyond what you’d expect from us. We’re a family run business that puts you first, and property second. You’ll see it soon enough. Well, Nic bloomin’ hopes so anyways - she’s worked oh-so hard to ditch the stigma attached to the estate agency world. And please don’t get her started on those big chains with the personality of an unbuttered piece of toast? Please. 

Most estate agents are silly sausages 

There’s just one thing to get across for Nic, really. Please.stop.dreading.property. It’s her business to take care of yours, and she wants you to relax. You know, take a break - have a KitKat. Basically, she wanted to get rid of those cliches about estate agents only being in it for themselves, or doing/saying whatever it takes to get your signature. That way of doing things = makes her blood boil. Because at O.J, the whole business - the office we call home, the staff we spend months headhunting, the ethos we curate, the training that drains our wallets - it’s all built around you. And nuffin’ else.  This whole line of thinking stems from Nic’ belief that SE16 is one of the nicest parts of the country, and moving, selling or leasing here shouldn’t feel like climbing Mount Everest. So, she’s made it so that when your phone rings, it'll be good news: welcome gifts, a full-breakdown of local must-do’s, community project invites, area updates, and even free carpet cleaning on a saturday morning. Yep - that happened. 3 hours before a new tenant moved in, a ‘natural disaster’ meant the landlord needed help. Sharpish. So Nic drove 45 minutes on her only day off, got down on her hands and knees and scrubbed like nobody’s business. Marigolds ‘n all. What we’re saying is, if you have a leak, don’t call ghostbusters - call Nic. 

If she ever leaves the office..

Crikey. That was a long one. Well, to be honest, Nic wanted it longer. She also wanted 3 pictures of her above the text, and a two-page spread in the Metro, with her face front and centre. Shocking. So outside of work, what does she get up to? Some very subpar karaoke in the kitchen (that unfortunately makes its way into the office at times). And Oli and Jaques and their brothers and sisters practically consume her, so she’s usually juggling what feels like 19 dog leads, 35 treats, and an uphill battle to keep them away from the birds. By the way, if she stops you for a chat, call home and get someone to take the cottage pie out the oven - she’ll go for hours, this one. Other than that, food is her third love, so don’t go leaving half-eaten pizza on the side when she’s about - she’ll neck it, then blame the dogs. Honestly though, the company thrives because of Nic -  and she can’t wait for  you to be next in the long line of people who are dumbfounded at just how different O.J really is. Call her, text her, whatsapp her, slide into her dm’s.. She’s waiting to see how she can shoulder the burden. Welcome - a thousand times over!

Celebrating an impressive 24 years at Oliver Jaques, Michael is not just an experienced estate agent—he’s a trusted partner in your property journey! With his deep market knowledge, professionalism, and unwavering commitment to excellence, he makes the buying and selling process feel seamless. As a proud member of the National Association of Estate Agents (NAEA), Michael brings a treasure trove of expertise to every transaction, ensuring you receive reliable advice backed by decades of practical knowledge. Throughout his career, he has built a loyal clientele, consistently receiving glowing 5-star reviews. Clients appreciate his honest advice, meticulous attention to detail, and dedication to delivering outstanding results. Michael's passion for property goes hand-in-hand with his love for people. He strives to achieve results with integrity and a personal touch. When he's not helping clients, you can find him immersed in the local sports scene, eagerly following various athletic events. Whether you’re looking to buy, sell, or invest, Michael is the enthusiastic expert you can trust to guide you every step of the way with clarity and confidence.

With a lively curiosity—and let’s be honest, a touch of nosiness—about how people live, Stephen's passion for properties, from Victorian terraces to sleek modern builds, had him criss-crossing South East London. In 2013, he found his home at Oliver Jaques, carving out a niche that turned the often chaotic world of lettings into a smooth, seamless process. And yes, he’s been called “indispensable.” His words? Maybe. But we’re not arguing! No two days are the same for Stephen, and that's exactly how he likes it. Forget ticking boxes or rushing through viewings. He’s the agent who’ll take you on a mini-tour of your new turf pointing out quirky coffee shops and tucked-away parks that only the locals know. Because let’s be honest, a house isn’t a home until you know where to grab a decent cappuccino. When he’s not hustling to marry tenant with home, Stephen’s either trying to outrun his kids or proving to his mates that, despite his dad status, he was once the local football legend.

With 20 years at Oliver Jaques, Gina is the heart and soul of our property management team. She joined us back in 2004 after a career in maintenance and a break to raise her daughter, and we’ve been better for it ever since. Gina has a knack for building connections—her long-term clients know her as reliable, dedicated, and always ready to bat away any problems they’re facing - big or small. In fact, if we had a pound for everytime someone said “Is Gina around?” when the phone rang, we might be able to afford a bottle of Olive Oil.  We asked Gina for her one bugbear in the industry, and her response was typical of Gina: “How landlords are perceived by people: in my experience, there’s very few bad landlords. The few that are bad create a stigma around landlords on the whole. I want to change that.” If you’re a landlord, we reckon you’ll be hard-pushed to find someone in your corner as much as Gina. In fact, to quote her again, when she was asked what her favourite ways to go above and beyond for clients, her reply was typically nonchalant: “There is no favourite way - we do it every way. It’s just part of our jobs.” Talk about a cool customer eh? Also, on a slight side note - this woman is a workhorse! Day or night, rain or shine - she’s on the case for you and for us at all hours of the day. We can’t thank her enough! When she’s not putting out fires in the London property world, Gina’s at her happiest with good food, music, and sunshine. Not a bad trio if we’re being honest! Although sunshine Gina, in London? Are you in the right place! If you want to join the long list of people asking “Is Gina around?” every week, you can reach her below. Here’s to another 20 years!

Nine years and counting at Oliver Jaques, with another decade of property know-how on top of that under her belt, Erica is our go-to guru for all things property management. From the vibrant streets of Notting Hill to the iconic Olympic Village, she’s seen (and managed) it all. Her journey through lettings, sales, and property management reads like a greatest hits tour of London real estate. Our very own troubleshooter, Erika’s the one we - and you - will go to when trouble rears its ugly head. In and out like a flash, if you want something done, this is the lady. Whether she’s diving into the nitty-gritty of a lease or offering tailored advice that leaves clients feeling informed and at ease, her infectious enthusiasm is why we love her. Well, one of the reasons anyway! Sometimes we like to ask the team what makes Oliver Jaques different. Partly because it’s good for the ego, but mostly so we can keep doing all we can for the people we serve. When we asked Erica, without a pause she blurted “We listen.” It’s more than a motto to us, and the fact Erica lives by it is why she’s been a vital cog in the O.J wheel for almost a decade. And in a noisy world, Erica makes sure clients feel heard, valued, and understood. It’s that approach that keeps everyone coming back, year after year. Outside of work you’ll find her glued to a book, dabbling in some interior design of her own or working on some handcrafting. Always problem-solving, this one. Right that’s enough compliments for Erica today - we’ll never hear the end of it if we carry on! But if there’s anything you want to talk about, any qualms, quibbles or concerns

Owen joined the team after relocating from Manchester in summer 2024 and has quickly made East London his home. With a strong background in lettings, he thrives on connecting with new people and building lasting relationships with his clients. Owen’s approachable, energetic style ensures both buyers and landlords feel supported every step of the way. When he’s not helping clients find their perfect property, Owen enjoys sampling East London’s restaurants, hitting the gym, or taking a stroll through Victoria Park or London Fields. He’s also a fan of live music and the lively Shoreditch bar scene — fully embracing the vibrant East London lifestyle he represents.

Meet Jack - our property consultant who once had a brief fling with the world of investment broking, before realising that the real winners swap Canary Wharf for, well, Oliver Jaques. His finely-pressed suits and textbook cheeky grin made the move with him 18 months ago, and he’s been giving London’s house hunters a backstage pass to the City’s top properties ever since.

Jack's qualities? He makes a mean cup of tea, this one. Only playing - your tea making skills are rubbish, Jack! No, the real reason(s) we love him is he gets deep into the weeds - where others might throw out vague answers and pray for a deal to close, Jack’s there, sitting down with clients, really listening, unpicking exactly what they’re after, and actually putting in the legwork to make sure they get it. He’s the kind of agent who’ll tell you exactly what to expect, no sugarcoating, and won’t rest until you’re walking out the door with your mind made up and your questions answered. You didn’t get that from the trading floor Jack, surely!?

Why stick around at O.J? Easy. This place isn’t your average, soul-crushing sales machine. It’s a team that actually gets it. Jack stumbled upon something pretty special here – an approach that’s all about people, not just pushing paper and hitting targets. You’re not just another deal on the books; you’re someone with a story, and Jack’s all in on making sure your particular story has a happy ending—whether it’s your first home or your next big investment. Maybe that’s why he said “see you later” to those stock market predictions. 

And when he’s not talking deals, Jack will probably be painting the town red with his pals. His words were “socialising with friends”, but we all know what that means. We’re watching you, Jack - Big Brother has spies everywhere. Other than that, it’s hometime with the family: a good hearty dinner, a cheeky film and an early night ready for the next day at O.J.

With over a decade of experience in the property industry, Tom has built a solid reputation as a knowledgeable, approachable, and results-driven estate agent. Based in London, Tom has worked extensively across a diverse range of areas including London Bridge, Canary Wharf, Clapton, and Surrey Quays, giving him a unique insight into the varied character and market dynamics of each neighbourhood. Tom brings a hands-on, honest approach to every client interaction. Whether you're buying your first flat, selling a family home, or looking for an investment property, Tom combines deep local knowledge with a genuine commitment to helping people make smart property decisions. Beyond the world of property, Tom is a proud dad of two and enjoys nothing more than spending quality time with his family and close friends. Whether it’s weekend adventures with the kids or catching up over a good meal, Tom values the connections that matter most—something he also brings into his professional life with clients. Friendly, professional, and highly experienced, Tom is the person you want on your side when navigating London’s property market.

Harry didn’t just stumble into property; it’s in his blood. Growing up in Bromley with both parents' estate agents themselves, he was practically born with a key in his hand. Joining Oliver Jaques in 2019, he quickly moved from part-time Saturdays to full-time sales consultant: we’d have been missing a trick if we passed up the chance to grow with this next up and coming property superstar. Did someone say Ryan Serhant!? 

What drives Harry? Well he’s a sales guy, so if it’s not putting money in his pocket, fuhgeddaboudit! He doesn’t want your number, don’t call his, and you can delete him on Tinder whilst you’re at it!! Just joking. Honestly, we are just Joshing - Harry is a formidable force precisely because he does care - matching nice people with amazing homes is his bread and butter, and it’s his focus on the right result for the end client which has seen him achieve roaring success in such a young career. In fact, out of all the words he had for us, the best were about his colleagues..

“Oliver Jaques is a continuously developing company with high potential and very intelligent and outgoing staff: many staff members are very experienced, and the new staff have the potential to go very far in the industry”. Definitely has a way with words, this one! And the feelings are mutual by the way, Harry - you’re always there when we or our clients need you, and we reckon you’ve got a gigantic future!

On the off-chance we’ve given Harry the day off (mwahaha), you’ll catch him diving into a new hobby, kicking back with the family, or bingeing his latest Netflix obsession. A bit of explorer is Harry - if it’s new or fun or different, it’s got his name all over it. Don’t get too carried away though my friend, we need you back in the office!

Meet Rosalie, our resident sales progressor and the go-to fixer for all things complicated in the property world. With three years at Oliver Jaques on her resume - and a degree in politics and media, no less - she’s the one who’ll get you selling, renting or leasing quicker than social media tells you is possible! In a previous life she spent almost 20 years in digital media (hence the cheesy social media reference), but in 2019 decided that property was more exciting than pixels and algorithms. If you’ve ever dabbled in or dealt with property, you know it’s a bit like a garden maze. Turn left here? Dead-end. Straight on? No can do. Right there? Oh look, another cul-de-sac. It sometimes seems like you’re locked in and the exit has, err, gone walkies? We felt like that far, far too often before Rosalie joined the ranks. With our own resident firefighter in tow these days though, completion dates happen faster, tenants move in quicker, and landlords lease easier.  Passion is a bit of a buzzword isn’t it? Especially on pages like this: passion this, passion that. But with Rosalie, you’ll feel that passion for property within about 12 seconds of meeting her. Case in point: most of us spend our early twenties in Wetherspoons, Rosalie spent it learning about buying and selling property. To each their own we suppose!  Another little compliment we want to throw Rosalie’ way: you’d be hard-pushed to find an agent in London who takes more of an empathetic, customer-first approach. It’s a people business at the end of the day, and Rosalie is all about the people. You know when you meet someone with a certain warmth, a “I want to help you energy”. That’s Rosalie. A woman of the people, if you will?  And when the deals are signed and sealed, she swaps contracts for countryside walks, crime dramas, and a well-deserved glass of wine. She’s also been known to wield a tennis racket and golf club with more finesse than you’d expect. A woman of many talents! We’re genuinely lucky to have you on board Rosalie, and hope you don’t miss those pixels and algorithms too much - you’re ours now!!