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Staff Profiles



















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Nicola Heard MARLA

Director

I am the proud owner of Oliver Jaques and have enjoyed building fantastic rapport with our clients, some of whom still entrust us with their property portfolios 15 years on.  Having grown up locally living in Southwark and attending Aylwin Girls' School,  I have a unique insight into the needs of the people moving into the area, and am one of the few Directors in the industry striving for the business to continually grow and exceed expectations by performing the normal duties of an owner, working closely with my staff on a day to day basis.  I enjoy giving back to the local community and hope to continue to be able to do so for many more years to come.
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Michael Petherbridge MNAEA

Branch Manager

Having previously come from a strong customer care background in the hospitality industry,  I joined Oliver Jaques in 2001 working my way through the company to become Branch Manager.  Within this time I have received a special recognition award for services to the property industry and also became a member of the National Association of Estate Agents. My wealth of experience, market knowledge, and trustworthy approach to estate agency has helped me sell thousands of properties locally, and I strive to ensure people walk away with a great experience and fond memories of Oliver Jaques.

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Paul Gibbens MNAEA

Sales Manager

For over 15 years I have been selling property in South East London for various different clientele.  During this period, I have successfully chartered the best and worst of the markets.  My strong industry knowledge enables me to offer friendly advice on a whole manner of contract and lease issues as well as historic and current market trends.  I am a certified Member of the NAEA and have been ranked within the top 5% of Estate Agents across the UK.
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Stephen Banks MARLA

Lettings Manager

A proud member of ARLA Propertymark with over 12 years estate agency experience, I have had my articles featured in London-wide property publications and guided thousands of clients through successful property transactions.  I was recently nominated for Manager of the year at a prominent London property awards ceremony and my department ranks in the top 5% of letting agencies in the country and can be found in the Good Estate Agency Guide 2019.  
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Alex Smith

Senior Negotiator

My passion for property began when watching family owned property renovation in my home town of Clyst St Mary, Exeter.  Initially serving an apprenticeship in the world of classic automobile sales, I made the brave step of relocating to London and have spent the last 3 years letting some of the well-known and sought after developments that Docklands has to offer.  I look forward to completing my ARLA Propertymark qualification in the coming months as well as training for my second London Marathon for the Cancer Treatment and Research Trust.
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Serkan Up

Lettings Negotiator

I have lived and worked in South-East London for the past 5 years, joining the Surrey Quays lettings team in early 2018.  Currently studying for my ARLA Proprtymark membership qualification, I have a passion for the industry and hope to use my friendly, social, and outgoing personality to forge long lasting working relationships.  I am proud to contribute to a team that ranks nationally within the top 5% of Lettings Agents within the country.
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Matteo Donna MNAEA

Senior Negotiator

I relocated from Italy in 2012 with a Bachelor degree in Building Engineering and have gained a wealth of knowledge and experience in London’s ever changing market place, becoming a member of the National Association of Estate Agents. Originally from a strong sales background in my hometown of Milan, i have been nominated for Estate Agent of the year in a Docklands Property award ceremony, and can confidently speak several languages guiding my clients from a multitude of nationalities through the sales and lettings processes.
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Robbie Brown

Trainee Negotiator

Following the successful completion of my A-Level exams, i am eager to explore a career in the property industry.  Joining the award winning Oliver Jaques team, I am looking forward to the next chapter of his life as a trainee negotiator and hope my hard working ethos and positive attitude will stand me in good stead for this new challenge.


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Gina Begbie

Senior Property Manager

This year, i am celebrating my thirteenth year with Oliver Jaques, having lived and worked in the SE16 area all of my life.  I have a unique insight in to the ever changing landscape of the property business in this and all surrounding areas. I work very closely with Nicola heading up the Property Management department and have built up long lasting relationships with all of the local contractors so that if a tenant needs assistance with an issue in a property that Oliver Jaques manages, they can respond instantaneously. 
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Erika Janosova MARLA

Property Manager

I have over ten years experience working in the London property market. Having worked for various independent estate agents in West and North London, as well for a large corporate landlord in East London, I have managed to acquire profound knowledge and experience within nearly all aspects of property business. My sole focus over the last few years is mainly on property management and i pride myself on my skills, ability to speak different languages, and vibrant personality to meet new challenges at Oliver Jaques.
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Steve Wills

Mortgage Advisor

I have been in the financial services industry since 1989 and take my role as Director of Chancery Mortgage Services very seriously.  Chancery Mortgage Services serve as the link for Oliver Jaques by providing clients with all their mortgage needs, offering a hand held service.  Oliver Jaques clients are awarded with my expertise in all areas of mortgages and protection products as well as having the added bonus of my professional but easy-going nature which goes a long way into helping clients take the leap into the often overwhelming world of property and mortgages. I provide all clients with tailor made research and impartial advice to make sure they get the best possible deal from the whole of the market.
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